A typical day in life. You check the printer menu and notice an “HP Printer offline” message. With a few simple checks and steps, you can easily and quickly get your printer back online.
Sometimes while printing, the device or computer believes the printer is turned off but it is turned on and ready to print. Therefore, this post will explain how to get rid of the printer offline problem.
Causes Behind HP Printer Keeps Going Offline Issue-
- The reason that your Hp printer keeps going offline could be due to a communication failure between your device or computer and the printer.
- Sometimes it’s as simple as your cable not being properly connected or a simple error occurring due to a paper jam.
- An “Offline” printer error, on the other hand, can be caused by problems with your printer driver or software. This can vary depending on the age of your printer and whether or not you have installed updates.
- This printer offline to online troubleshooting tool is compatible with a wide range of printers, including Brother, Canon, Epson, HP, and many others.
How do I get my HP Printer offline to online again?
When you want to print a document, you select “Print” and your preferred printer, but nothing happens. Follow these simple steps to change your printer status from offline to online. Follow each step to ensure you haven’t overlooked anything when converting your printer from offline to online.
Checks for Physical Printers and Cables
- Make sure that both ends of the USB cable are properly inserted. If the printer is networked, ensure that the Ethernet cable is properly inserted. Check your internet connection or make sure the printer is connected to your router if it is wireless.
- If you’re connected via cable, try plugging the printer cable end into multiple ports or sockets on your device.
- To ensure that the problem is not with the cable alone, try using a different cable. If you’re on a network or using a wireless device, a simple test would be to connect a cable to your computer/device to ensure your printer is operational. As a result, the problem could be with your network connection.
How to Make the Printer “Online” Manually?
- Select Control Panel, then Devices and Printers from the menu that appears in the lower-left corner of your screen.
- By right-clicking the printer in question, select “See what’s printing.”
- Choose “Printer” from the menu bar at the top of the window that appears.
- From the drop-down menu, choose “Use Printer Online.”
Remove All Pending Print Jobs
- From the previously mentioned “See What’s Printing” menu, right-click and “Cancel” any print jobs that are present.
- Select “Use Printer Online” once more after the print jobs have been removed.
- Restart both your computer and printer if any print jobs remain.
Removing and Reinstalling the Printer
- Check that you are running Windows as an administrator or that you are logged in as one.
- In the search bar, type CMD.
- To open the Print Server Properties window, open a command prompt and type “print /s /t2” including the spaces.
Steps to Remove Printer Drivers and Packages
- You can now re-add your printer by going to Devices and Printers and selecting Add a Printer.
- Your printer should now be online, allowing you to continue printing.
- If not, there is likely an electronic problem with the printer; further advice would be to contact the printer’s manufacturer or a printer technician.
- Always check the cost of repairing a printer error. In some cases, purchasing a new printer may be less expensive than purchasing a new one.
Another option for getting your printer back online-
- To attempt to connect your printer to the internet. Go to “Settings” and then “Printers.” From the printer’s context menu, select “Use Printer Online.”
- Check for and cancel any open print jobs. Select the printer you want to use by double-clicking it.
- Select “Cancel All Documents” from the “Printer Menu.”
- If a printer jam or job occurred, the printer may display an error and go offline.
- To bring the printer back online, try printing again. To see if the error has been resolved, print a test page.
- Locate the printer and set it to “printer off,” then turn it back on.
- Check if there’s a jam in the printer which is creating the error.
- Check all network and wireless connections to ensure that they are all fully functional. Restart the device or computer if necessary.
If this does not work, you must reinstall the drivers.
- To reinstall the drivers, navigate to “Settings,” then “Printers,” and then select the printer.
- Right-click the printer and select “Properties.”
- Look for the driver button under “General” or “Details,” select it, and then select the driver again.
- You may also need to get the driver from the printer’s manufacturer’s website.
- Install the printer again. Return to the “Settings” menu and select the printer under “Printers.”
- Remove the printer from the list and reinstall it using the “Add a printer” wizard.
- Use the most updated printer driver available from the printer manufacturer’s website.
If that doesn’t work, try the following simple steps:
- Select the “Devices and Printers” folder after clicking “Start.” Alternatively, in the open search bar, type “Devices and Printers.” Alternatively, type “Printers” to access the printer settings menu.
- Right-click the printer icon and select Properties. It could be labeled as a part of the device or printer name. If you’re not sure, check your device. Select “See What’s Printing” from the drop-down menu.
- Alternatively, left-click the printer and select “Manage Device.”
- In the new window, go to the “Printer” menu and uncheck “Use Printer Offline.” Any items in your printer’s print queue will then be printed.
How to Troubleshoot an HP Printer Offline on a Mac?
Why is my HP printer not working? Mac is the most commonly reported problem by Mac users. It is simple to resolve the HP printer online on Mac issues. Users can follow the steps outlined here to reactivate their HP printer on Mac OS.
Mac HP Printer Not Working? How to Restore it to Service
When the printer is unable to communicate, the offline status is displayed. In the following manner, users must ensure that the printer is ready to receive printer jobs.
- Verify the printer’s status. If the power button is turned off or in Sleep mode, press it.
- Check that there are enough print papers in the input tray.
- The correct ink has been installed in the ink cartridges.
- Users should check the printer control panel for any errors or blinking LED lights.
- Restart your HP printer.
- Wait until the document is ready to print before attempting to print it.
Users can reset the print system if this HP Printer offline error persists. All HP and non-HP printers are removed from the Mac when the Printer system is reset. It removes all errors, clears Print jobs, and resets Printer preferences.
Users can use the steps below to resolve the Hp printer that keeps going offline on Mac error.
Make use of HP Smart Diagnose & Repair (macOS)
To troubleshoot connection issues on a Mac running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app.
- Launch the HP Smart app. If you do not already have HP Smart, download it from the HP Smart – Mac App Store and then follow the on-screen instructions to add your printer.
- Select Diagnose & Repair from the Printers menu.
- On the Diagnose & Repair screen, press the Start button.
- Wait until the analysis is finished. To avoid interrupting the process, do not close the app.
- Review the results on the diagnosis screen before clicking Test Print or Done.
Remove and reinstall your printer.
To clear errors, remove your printer from the print queue and then re-add it.
- Navigate to the Apple menu, select System Preferences, and then Printers & Scanners or Print and Scan.
- Select the printer to be removed, then click the Minus sign at the bottom of the list of printers.
- Select Delete Printer.
- Click the Plus sign, and then follow the on-screen instructions to select and re-add the printer.
Restart the printing system (Mac)
By removing all HP and non-HP printers, pending print jobs, and printer preferences, resetting the print system can clear the ‘Hp printer keeps going offline’ error.
WARNING: Resetting the print system deletes all printers. Re-add your printers to the queue after you have reset the print system.
- Navigate to the Apple menu, select System Preferences, and then Printers & Scanners or Print and Scan.
- Right-click or control-click anywhere in the Printers list, then select Reset printing system.
- To confirm, click Reset.
- Enter the administrator’s name and password, then click OK to finish the reset.
- Click the Plus sign, and then follow the on-screen instructions to select and re-add the printer.
Users must add an HP printer to the Mac system after resetting the printing system. Mac users can regain access to their HP printers in this manner.
In Conclusion
If you’re wondering why your HP Printer offline error occurs, this is the place to go. You are not alone. Almost every printer owner will encounter this problem at some point. It is more common in those who have a wirelessly connected printer, an older printer, or who have not updated their operating system or printer drivers in a long time. When you encounter this problem again, go through the steps outlined above until you find a solution. You’ll hopefully be able to resume printing in no time, without the hassles or costs of printer repairs.
