WhatsApp is a popular messaging programme that is used for both personal and professional purposes. WhatsApp for business users can gain even more benefits by integrating it with their CRM systems. Let’s start with the fundamentals of WhatsApp business API integration.
You’d be surprised to learn how the two billion active WhatsApp users use the chat application for video and audio conversations if we looked at the available data on WhatsApp usage. Despite this, it continues to be the most popular messaging platform, with over sixty billion messages sent every day.
Because of the popularity and widespread use of the WhatsApp messaging network, businesses of all sizes consider integrating it with their CRMs to be a worthwhile investment.
Given the widespread use of WhatsApp around the world, expanding businesses want to take advantage of every opportunity to communicate with consumers and clients using this messaging platform. If you don’t do this, you’ll be missing out on potential chances. It’s like a golden opportunity to reap good revenues and boost your firm’s exposure when you combine WhatsApp business API integration with an existing CRM in your organization.
How to Integrate CRM with WhatsApp?
You can concentrate all of your efforts and provide excellent customer service through a single channel with WhatsApp business API integration and CRM integration. This integration also aids in the growth of sales and the retention of customers. To connect Whatsapp business API to your CRM account, simply follow these simple steps.
Step 1: Determine whether or not your current CRM software supports WhatsApp integration. Some of the greatest CRM systems integrate Whatsapp business API for small or big organizations.
Step 2: Create an account with the Whatsapp business API. You must upgrade to a WhatsApp business API account if you are currently using the free WhatsApp business account.
Step 3: For your Whatsapp business API account, choose the most accessible phone number (landline or mobile), as this number cannot be altered afterwards.
Step 4: Create a procedure for incoming WhatsApp chatbot integration by integrating your CRM with your WhatsApp API account.
Step 5: On your CRM dashboard, view all incoming and outgoing WhatsApp chatbot integration.
Benefits of CRM with WhatsApp
Direct Communication
The combination of CRM and WhatsApp chatbot integration allows you to communicate directly with clients who are located on the other side of the world. And, after all, why not? After all, these days, everyone has a WhatsApp account.
Follow-Ups
Send automated messages to current and potential consumers and clients with information about your products and services. These messages are simple to create and send, and they can be sent out quickly and with little effort. As a result, you can ensure that your consumers receive the information they require without making them wait or causing them to become irritated. You may also keep the answers to the most commonly asked questions in your knowledge base and reuse them in the future to save even more time and speed up the settlement of your issues.
Improved Internal Communications
WhatsApp CRM integration will eliminate wasteful departmental silos and increase interactions within your organization, in addition to allowing you to engage with prospects and customers.
Assign Labels for Seamless Communications
Create labels and physically identify clients based on these labels to figure out where your customer is in their relationship with your business and how to communicate with them more effectively. To organize and streamline your correspondence, you may establish one label for “New Customer” and another for “Invoice Sent.”
People frequently claim that there is a lesson to be learned in the midst of a catastrophe. Different business difficulties have prompted companies to consider the long-term benefits of developing customer support solutions that are quick, profitable, and generate enough revenue. WhatsApp Business API fills that innovation void, as it has evolved into a simple and practical tool for improving customer relationship management efficiency and effectiveness.
