How to Diagnose and Fix QuickBooks error H505?
QuickBooks users face H series error while switching QuickBooks to multi-user mode. QuickBooks error H505 is the most common among them. It comes up on the screen with a message, “This company file is on another computer, and QuickBooks needs some help connecting.” It arises while opening the company file in multi-user mode. Improper hosting settings and damaged QuickBooks company files are the main prompts of the error. Although, changing the host multi-user access settings and running the QuickBooks Database Server Manager are the most effective solutions to fix the error. In this blog, we will discuss all about QuickBooks multi-user error H505, its causes, and troubleshooting solutions, so read carefully until the end.
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Main causes of QuickBooks multi-user error H505
Following are the major causes that prompt this error in QuickBooks:
- Windows firewall applications installed on the computer prevent QuickBooks from connecting to the host computer.
- QuickBooks .ND file is either damaged or missing.
- DNS settings are inappropriate.
- Hosting settings are improper.
Read more :- QuickBooks data recovery
Possible Solutions to Rectify QuickBooks Desktop error H505
Solution 1. Download QB Tool Hub and run Database Server Manager
- Close QuickBooks and download the newest version of QuickBooks Tool Hub.
- Save the downloaded QuickBooks Tool Hub setup file to your Windows Desktop so you can easily find it later.
- Open the file by double-clicking on it and follow the instructions given on the screen to install the tool hub.
- Next, mark the agree to the terms and conditions to complete the installation.
- Now, open the QuickBooks Tool Hub by double-clicking its desktop icon.
- When it opens, choose the Network Issues tab and select QuickBooks Database Server Manager
- Install QuickBooks on your host computer if it is not installed already.
- When the server manager opens, select your company file folder and click Start Scan.
- If you don’t see your company file folder, click Browse to locate it and then click Start Scan.
- Wait till the server manager repair the firewall permissions.
- Open QuickBooks on the workstation where you get the error and switch QuickBooks to multi-user mode.
Solution 2. Change hosting multi-user access on workstation and server computer
- Start QuickBooks Desktop on the workstation where you see error H505.
- Instead of opening the company file, go to the File menu and choose Utilities.
- On your workstation, select the Stop Hosting Multi-User Access option.
- Check other workstations and select the Stop Hosting Multi-User Access option.
- After checking hosting settings on all the workstations, go to your host computer and then to the File menu.
- Choose Utilities and then the Host Multi-User Access option.
If troubleshooting solutions given above fail to resolve the error, configure firewall settings on the server computer.
That’s it. We hope our blog helped you resolve QuickBooks error H505. If the error persists even after following the solutions, call us on our toll-free number +1 800-579-9430 and speak to the certified QuickBooks expert’s team.