QuickBooks provides two different modes to facilitate flexible working, single-user mode and multi-user mode. But, while switching from one to another, especially to multi-user mode, users experience QuickBooks error H202. The error comes up with an error message saying, “This company file is on another computer, and QuickBooks needs some help connecting.” The error message indicates that the firewall is blocking the multi-user connection to the server. To get rid of it, learn about the causes and follow the troubleshooting procedure given in this advisory blog.
Unable to find the best way to resolve QuickBooks error H202? Speak to the certified QuickBooks expert’s team by dialing +1-800-579-9430 and learn some helpful techniques to do so
Causes of QuickBooks Multi-User Mode error H202
QuickBooks users can face this error because of the following reasons:
- There is some connection issue between server computer and workstation.
- QuickBooksDBXX and QBCFMonitorService do not have permission from the admin to run on the server computer.
- Windows Firewall and security settings are obstructing QuickBooks connection with the server.
Methods to Rectify QuickBooks error code H202
Method 1. Ping the server computer from the workstation to check interconnectivity
Before you start, enable Network Discovery on the server computer and workstation where you get error H202. Here’s How:
- Click the Start menu on the server computer and workstations.
- In the search, type ‘Network’ and open Network and Sharing Center.
- Choose Change advanced sharing settings, go to the Network Discovery and File and Printer sharing sections, and select Turn on network discovery.
To know your server’s name:
- Move to your server computer, click the Start menu, and type Run in the search.
- Open Run, type CMD in the Run dialog box, and hit Enter.
- In the CMD window, type ‘ipconfig/all’ and tap Enter.
- Under the Windows IP Configuration section, the Host Name is your server name.
- Copy the server name and move to the workstation to test the server.
- On your workstation, select the Windows Start menu and type Run in the search.
- Open Run, type CMD, and hit Enter.
- In the CMD window, write “ping [server name],” and tap Enter.
- Follow these steps for each workstation that gets QuickBooks error H202.
- If you get a reply for each packet without any loss, your server is fine. If there is packet loss or you get a slow reply, get help from an IT professional.
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Method 2. Verify QuickBooks services on your server computer
Follow these steps to make sure QuickBooks services are running on your server computer. First, check for QuickBooks DBXX and then repeat the same steps for QBCF Monitor Service:
- Go to the Windows Start menu, type Run in the search and open it.
- In the Run dialog box, type ‘services.msc’ and hit Enter.
- Look for QuickBooks DBXX in the list and double-click it. For the Startup Type, choose Automatic.
- Go to Service status and check if it is either Running or Started. If it is none from them, click Start.
- Move to the Recovery tab and choose to Restart the Service drop-down from First failure, Second failure, and Subsequent failures.
- To save the new settings, click Apply and then OK.
- Now, check for QBCF Monitor Service by following the same steps.
- Go to each workstation one by one and open QuickBooks.
- From the File menu, select the Switch to Multi-user Mode option.
If you are still getting QuickBooks error H202, call us on our toll-free number +1-800-579-9430 and get advanced troubleshooting assistance from certified QuickBooks professionals.
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